Our Process

Our Process is Simple and to the Point.

  1. 1. Get in touch with us

    Visit, call or email us to start your next renovation project. After we discuss the scope of your renovation, we will arrange a visit to your home for a free estimate.

  2. 2. Share your vision with us

    We will take the time to understand your needs and requirements so we develop a renovation solution that matches your personal taste and lifestyle. We will outline your various options and discuss our wide range of fixtures and accessories to determine what will best suit your home.

  3. 3. We provide a detailed estimate

    This is your opportunity to review the costs involved and decide if you would like to make any alternative choices.

  4. 4. Follow up consultation

    When you are satisfied with the quote, we will schedule a follow up consultation with you at your convenience. This will help us determine all the details and discuss any alterations you would like to make to the plan.

  5. 5. We begin the renovation process

    Once the contract has been signed, we will organize a convenient time for our renovation team to start work on your project. Since we offer the full suite of renovation services we can manage sub-contractors, such as electricians and plumbers, to save you time and money and ensure compliance with all standards and government legislation.

  6. 6. Enjoy!

    After we’ve finished the renovations, we’ll ensure that you’re completely satisfied with the final result before wrapping up the project.

Living Through Your Renovation

All renovations will cause some disruption in your home – the nature of the work and scope of the project will determine just how big or small that disruption is.

With a clear understanding of what is necessary to avoid costly mistakes and to get the job done on time and on budget, our professional renovators will work with you to ensure that everything goes as smoothly as possible. We will make every effort to minimize the impact on your household. You will get regular updates on the progress of the work and when you will be needed for decisions. Our team will be available on short notice to respond to any questions or concerns that you may have.

In preparing for your project to get underway, work areas should be cleared of furniture, drapes and art. Protect your valuables by placing them outside of the work area – or even outside of the home – and cover anything that might be harmed by dust. We’re the renovation experts and want to make sure everything runs smoothly. At any point before or during your renovation, please discuss your concerns with us as they arise.

Frequently Asked Questions

What does your warranty cover?

Our warranty covers workmanship within 2 years of your project’s completion date. Products are covered by our vendor partners and vary from item to item (ranging from 1 year to lifetime).

How far ahead should I plan for a renovation?

Most renovations involve cabinets which can take between 4 and 8 weeks to order. Measuring, designing and presenting your project will take time as well. Generally speaking coming in at least 3 months before you’d like to start a large project is ideal. If your project is on a smaller scale, such as a tub to shower conversion, 3 weeks can be enough time to order materials in. Even though we have many crews, all projects are subject to installer availability, so the earlier you plan ahead the better.

How long does a typical renovation take to complete?

Every renovation is assessed with a site measure to confirm length of work, however most 3 piece bathrooms are 2-3 weeks, most 4 piece bathrooms are 3-4 weeks and most kitchens are approximately 5 weeks from start to finish. Items such as custom glass enclosures can add to that timeline.

How much should I expect to invest in a renovation?

Kitchens and bathrooms usually contain the highest concentration of permanent fixtures of all the rooms in your home. Unlike Europe cabinets are not taken up and moved to the next location. You can expect to invest between 10- 15% of your home’s value on a kitchen, 10% on an ensuite bathroom, and 5% on a main bathroom. Similarly basements can be 10-15% and living / dining rooms 5%. Have our expert project manager visit for a comprehensive assessment.

What happens if you discover an unforeseen issue behind the walls?

Some homes have been previously renovated improperly; others have been damaged by a leak. Any issue that is found when we remove the gypsum board is assessed and quoted so we can ensure the problem is remedied before continuing. Examples of unforeseen issues include: mechanical in the way, structural compromise, lack of insulation in the exterior walls etc.. An addendum to the original contract with description of work and pricing is created and signed at that time.

If I need a structural engineer do you provide one?

Any time walls are being removed an assessment needs to be done to determine if they are load-bearing. If they are, we will put you in contact with an engineer who provides a drawing of what needs to take place to keep your home safe and sound. We also open any permits needed to complete the work.

Can I supply my own products?

We recommend you source your material through us as we can assure their quality and will coordinate timing. Any products you supply that we are installing will need to be CSA approved and any damaged / short shipped items will need to be addressed by you directly with the vendor. We deliver all our products to our renovation sites direct from the supplier or through our shipper / receiver.

Our Guarantee

At Westend Bath and Kitchen, we understand that a renovation is a large investment, be it of money, time or planning. We want you to have peace of mind throughout your project and be completely satisfied when it is complete.

From the product lines available in the showroom, to the design and installation team dedicated to your project from start to finish, quality is paramount for Westend Bath and Kitchen. We sell service and peace of mind. More importantly, we deliver. The attention to service and detail starts when you enter the showroom, and it never ends. The staff shares one priority: that each and every one of our customers is completely satisfied.

You will deal with your own personal team throughout the renovation project. Your designer will spend the hours it takes to help you make the selections and decisions that will best suit your needs. The installation team is yours throughout the project’s duration. Your project manager will make certain that your renovation goes smoothly. Honesty and integrity are commonplace around here. Quality isn’t just a word to Adam, his family and their staff, it’s their reason for being.

Professional Affiliations

Westend is a member in good standing with the Greater Ottawa Home Builders Association. We have an A+ rating with the Better Business Bureau and we are RenoMark certified. The RenoMark symbol identifies professional renovation contractors who have agreed to the Association’s Code of Ethics as well as a renovation-specific Code of Conduct. As a member of the association, Westend also provides a two year warranty for work performed, carries a minimum of $2 million liability insurance and ensures a safe workplace for its team.