About Westend

Our Story

Since opening our doors in 1987, Westend Bath and Kitchen has been more than just a renovation company — we’ve been a trusted partner in transforming houses into homes. As a family-owned and operated business, our story is rooted in dedication, trust, and community. For nearly four decades, we’ve grown through word of mouth and loyal clients who value not only the quality of our work, but also the care we bring to every detail.

Our founder, Brian, built Westend on the belief that renovations should be as much about people as they are about homes. Though he was taken from us too soon, his spirit and vision continue to shape who we are. Today, his children, Jessica and Adam, proudly carry on his legacy with the same passion, integrity, and commitment to excellence — ensuring his values live on in every project we complete.

Our Team

Excellence starts with our people. With hundreds of years of combined experience, the Westend team ranks among the most knowledgeable in the industry. Their expertise, craftsmanship, and attention to detail are why homeowners across Ottawa continue to trust us to bring their vision to life.

When you choose Westend Bath and Kitchen, you’re not just hiring a renovation company — you’re partnering with professionals who will treat your home with the same care and attention as their own.

Our Renovation Process

A renovation should be exciting, not overwhelming. That’s why we follow a clear, step-by-step process that keeps you informed and confident from start to finish.

  1. Consultation – We begin with a phone or showroom consultation to learn your vision, goals, and budget.
  2. Estimate – Next, we visit your home to assess the space and take measurements. This allows us to prepare an initial quote for your review.
  3. Design – Our Designers then create a stylish, practical plan tailored to your home and lifestyle. Once you’re happy, a deposit secures your project date on our calendar.
  4. Material Selection – With guidance from our Designers, you’ll choose materials from trusted brands in our Ottawa showroom. We help you strike the right balance of beauty, durability, and value.
  5. Contract – After finalizing the details, we review everything together so you can move forward with confidence. At this stage, a second deposit covers the purchase of custom materials.
  6. Construction – Our experienced installers deliver quality craftsmanship with clear communication every step of the way. As a full-service renovator, we manage the entire project. This includes applying for permits and coordinating sub-trades such as licensed electricians and plumbers, when required.
  7. Final Walk-Through & Warranty – Finally, we’ll review your finished space to ensure everything meets your expectations. Each project is backed by our 3-year labour warranty, giving you peace of mind long after completion.

Our Guarantee

We understand that a renovation is a major investment of both time and money. That’s why we back our work with a comprehensive satisfaction guarantee. Your happiness and peace of mind are our top priorities, and we take pride in delivering results that meet the highest standards of craftsmanship and service.

From the first consultation to the final walk-through, our team works hard to make the process as smooth and stress-free as possible. With nearly four decades of experience and a trusted network of skilled trades, we bring confidence and reliability to every project. And because we value lasting relationships as much as lasting results, our support doesn’t end when the job is done — we’ll be here to stand by our work for years to come.

Professional Affiliations

Westend Bath and Kitchen is a proud member in good standing of:

*The RenoMark symbol identifies professional contractors who follow a strict Code of Ethics and renovation-specific Code of Conduct. They must provide a minimum two-year warranty and carry a minimum of $2 million in liability insurance along with ensuring a safe workplace for all team members.